3SX Policies - "The Rules of the Road"
|3SX Performance Automotive is committed to providing the automotive enthusiast
with a broad selection of the best products at the best prices, and backing everything
up with excellent customer service. We are always working to improve product selection
by finding and/or developing new products. We also make our best efforts to provide
excellent customer service with prompt responses to telephone and email inquiries,
fast shipping for orders, honest opinions on products, and accurate service quotes.
We are dedicated to making you a dedicated 3SX customer! :-)|
At 3SX, we STOCK what
we carry! We try our best to maintain complete and sufficient inventory levels
on most items. Some items may, however, become temporarily out of stock while we
wait for shipments to arrive or be produced, particularly with custom orders or
custom manufactured products. If you place an order and we are out of stock on
an item which will delay shipment more than 2-3 days, we will notify you via email
at the address you provided with your order.
Orders & Payment
We accept orders through our website's online shopping cart system as well as telephone orders and walk-in customers. Payment
methods accepted are Visa, Mastercard, Discover, American Express, PayPal, Bank Wire Transfer, Western Union, Money Order
/ Certified Check (NO personal checks), and Cash.
Credit Card Verification
We at 3SX take credit card fraud and security very seriously, both to
protect you as our customer and us as a company. We make every attempt
to verify every order to make sure the person placing the order with a
credit card is the rightful owner and user of that credit card. We work
with our bank, merchant services, the card issuing bank/company whether
US or international, and sometimes local authorities to verify that the
person and address indicated in the order is the person and address on
file with the card issuer. Sometimes we may ask for alternative means
of verification, in particular a copy of the credit card statement showing
your name and address and card number as the receiver/owner of that card
being used. If we are unable to satisfactorily verify that the person
placing the order is the rightful owner of the card being used, we will
seek an alternate payment method or cancel and refund the order. Because
of the increase in credit card fraud and identity theft, we will only
ship to the verified billing address.
Credit Cards - United States
3SX Performance will only ship to an address which is the verified billing
address for the credit card being used for payment. If you enter a different
shipping address than the billing address, we will contact you to confirm
the order and address, and contact the credit card processor and/or bank
to verify the address. When ordering online, be sure to enter the BILLING
information for the credit card you are using (the address where the bill
is mailed), and enter a separate shipping address if necessary (e.g.,
if the billing address is a PO Box, we MUST have physical address for
UPS shipping). 3SX will not ship until we receive an address confirmation.
Because of the increase in credit card fraud and identity theft, we will
only ship to the verified billing address. If we are unable to verify
your address, we will either need an alternate card which we can verify,
an alternate payment method, or will have to cancel the order.
Credit Cards - International
If you are outside of the United States, we will make every attempt to verify the address you provide matches the address
on record for the card used for the order. Some countries do not offer bank verification, so we will ask for a copy of the
credit card statement showing the card numbers and your name and address to verify that you are the rightful owner of the
card. Because of the increase in credit card fraud and identity theft, we will only ship to the verified billing address.
If we are unable to verify the address, we will cancel and refund the order and notify you of such. We do accept Bank Wire
Transfers and Western Union as well - email for details.
Our online credit card processor requires the use of the standard ISO3166 2-digit country codes. Please CLICK
HERE for the list of country codes. When checking out, select the country code from the drop-down list, and also key in
the full country name in the appropriate field.
Money Order / Certified Cashier's Check - US ONLY
We can accept a Money Order as a payment option to our online shopping
cart checkout process - this check must be a postal or other certified
funds money order or a certified funds bank check. If you choose this
payment option, you MUST complete the entire checkout process. You will
need to mail a copy of the order to 3SX with your payment. On the final
checkout screen before clicking to submit the order to 3SX, print the
screen and include that with payment, or print the Order Confirmation
Email you receive after placing the order and send that with the total
payment. Note: The first screen of the cart is NOT the total, you must
complete the checkout process to get your actual calculated shipping amount
and tax if in North Carolina. Call if you have any questions.
NOTE: Personal checks are NOT accepted, and will not be cashed or processed.
Payment must be certified funds - Postal or other money order or bank
Money Order - International
We can accept International Money Orders only if they are payable in US Dollars and drawn against a US Bank. The check amount
must be the value of the order including shipping.
We accept PayPal payments through our online shopping cart system.
WE WILL ONLY SHIP TO A PAYPAL CONFIRMED ADDRESS. When you select PayPal
as your payment method, you are transferred from our shopping cart to
PayPal with the payment information to make the payment at that time.
If the transfer to PayPal fails, log into your PayPal account and select
Send Money - our payment address on PayPal is Orders@3SX.com. Please include
the full payment and your order number, and make sure you are making payment
using a confirmed shipping address or there will be delays in your order
being processsed. Orders paid through PayPal which total over $250 are
shipped "signature required" - we must do this to adhere to
PayPal's policies. If you do not agree with this, then you must select
another payment method.
Bank Wire Transfer
We can accept a direct bank wire transfer. Please select Bank Wire Transfer
as a payment method when you place your order online and you will be sent
the bank information after placing your order. Please either fax to 704-786-6443
or email orders@3SX.com a scanned
copy of the transfer document to confirm payment. Your order will ship
once funds have cleared through to our account.
Western Union Money Transfer
We can accept Western Union money transfer. If you want to pay with this
method, place your order online and select "Western Union Money Transfer" during
checkout and indicated in the comments that you will be sending the funds
via Western Union. Once you have sent payment, please either fax to 704-786-6443
or email orders@3SX.com a scanned
copy of the transfer confirmation code and details so we can collect the
payment at our local office.
3SX Layaway Plan
3SX now offers a Layaway Plan for payment of orders over $250. We have several layaway payment options which allow you to
pay for your order over time, making timely monthly payments, without interest charges. We have our Layaway
Plan Policies, Terms and Conditions detailed separately here. Should you select Layaway Plan as your payment option, your
initial payment indicates you have read and agree to the terms as posted here.
3SX gets a daily afternoon pickup with UPS. We try to ship orders the
same day they are received. Sometimes shipment may take 2-3 days depending
on our order and service volume and stock levels. If we anticipate an
extended shipment delay due to inventory levels or other issues, we will
notify you via email of the circumstances. A UPS time-in-transit map is
displayed during the checkout process when you are choosing your shipping
method. Bear in mind the map is a general reference and not a guarantee
- various factors such as stock levels, weather, time you place your order,
address verification, incorrect/incomplete address information (check
your addresses!) and other factors can vary shipment transit times. Remember,
also, that Saturday is NOT considered a "ship day" so any transit
times will exclude Saturday and Sunday, even on faster-than-ground shipping
Most of our shipping is done through UPS. The website shopping cart offers shipping rates from UPS Ground to UPS Next Day
Air. Some US destinations like US territories and APO addresses are shipped via either UPS Air Services or the US Postal Service
via Priority mail. For these destinations, UPS does not offer ground service, so shipping charges may not be included in your
order. If no shipping is calculated 3SX will calculate shipping charges and charge them to the card used for the order when
the order is processed for shipment. We will not ship domestic packages via US Postal Service due to the lack of accurate
tracking capabilities and the lack of a suitable claims process if a package is damaged or lost in transit.
Large body components, engines, transmissions, and other packages larger than accepted by UPS are shipped via freight services,
both domestic and international. For these and other large orders the shopping cart often can not accurately calculate shipping
charges and usually indicates that shipping charges will be calculated and charged separately after the order is placed. We
will calculate the freight charges and inform you of them, and they will be charged to the same method of payment used for
The shopping cart system calculates international shipping charges to most destinations, and shipment is via UPS. For orders
which insufficient or no shipping charges have been applied by the shopping cart system, shipping will be calculated and charged
separately to the same card used for the order. Most international orders ship UPS, with some larger ones going UPS Freight
or other freight carrier. Delivery is typically 4-6 days but times vary for some destinations or due to customs. 3SX does
not ship until full payment is received.
NOTE: Orders shipped outside the United States may be subject to local import duties and taxes or shipping agent charges.
3SX is not responsible for these additional expenses as we have no knowledge of different countries' import duties and regulations.
Packages which are refused and returned to 3SX will not be refunded the shipping charges and any product credit will be subject
to restocking fees and return shipping charges assessed to 3SX by the shipping carrier.
3SX makes every attempt to package shipments in a safe and secure manner. Items are packaged in shipment boxes with packing/fill
materials to protect the contents from damage in transit. Boxes are securely taped and/or stapled to prevent opening and lost
items in transit. Upon receipt of the package, the receiver MUST inspect items to ensure all items which were invoiced were
received. If any items are damaged or missing and not noted as backordered on the invoice, the receiver MUST contact 3SX within
3 days. If a claim with the shipping courier is required, all packaging materials MUST be kept until the issue is resolved.
Credit/reshipment will occur once the claim is concluded. 3SX will not be responsible for delayed claims - the carriers have
time limitations for making a claim. 3SX will not be responsible for items lost, damaged, or not in the box if 3SX is not
notified within 3 days of receipt of the package.
Each shipment will have an itemized invoice inside the box or attached to the outside of the box, or in some cases enclosed inside the box with
the items, which will list all items ordered. Any items which are backordered or not included in the shipment for other reasons
(e.g., a drop-shipment direct from a manufacturer), will be noted on the invoice. The receiver MUST double-check to confirm
that all items invoiced as shipped were received. If there are any discrepancies between the invoice and items received, the
receiver MUST contact 3SX within 3 days of receipt. 3SX will not be responsible for items lost, damaged, or not in the box
if 3SX is not notified within 3 days of receipt of the package. NOTE: Invoices for international shipments will be emailed and not included in the box.
There is a 20% return fee for ALL returns and parts must be NEW and uninstalled and in their original packaging in re-sellable
condition. Refunds are processed back to the original method of payment (i.e., we can not issue a refund to a different card or Paypal account than was used to pay for the order originally).
Labor costs for any parts purchased and not installed by 3SX, are not eligible for reimbursement under any circumstances.
Any returns after 90 days from invoice date are subject to a 50% restocking fee issued as store credit.
There are no returns after 1 year from invoice date, no exceptions.
Shipping charges are not refundable. Packages which are refused and returned to 3SX will not be refunded the shipping charges
and any product credit will be subject to restocking fees and return shipping charges assessed to 3SX by the shipping carrier.
Returned items which were originally shipped from 3SX with free shipping will have standard ground shipping charges also deducted from any credit due.
Incorrectly ordered parts which are returned to be swapped for a correct/different part will be subject to a reduced 10% restocking fee and shipping will be charged for the replacement part to be re-shipped out.
New items purchased from 3SX which have been used or installed are not returnable / refundable. 3SX recommends Ebay for selling
Special order parts and electronic parts are not returnable / refundable - it is up to the customer/buyer to make sure they are requesting and ordering the correct part prior to it being ordered.
Exception: New parts purchased from 3SX which are found to have a MANUFACTURER'S defect can be exchanged for the same part.
The part must be returned to 3SX for inspection and claim with the manufacturer. ALL PARTS AND PACKAGING MUST BE RETURNED.
You MUST contact 3SX for a return authorization prior to returning any parts.
Parts which fail due to mis-installation are the responsibility of the buyer/user.
Used parts purchased from 3SX are sold as is and are not returnable and carry
no warranty or guarantee. Condition of used parts will be fully disclosed as accurately
as possible prior to sale.
Labor costs for any parts purchased and not installed by 3SX, are not eligible for reimbursement under any circumstances.
Off Road Use
All parts sold through 3SX are intended for "off road" or race use only. 3SX is not responsible for the use, misuse,
mis-installation, or damage to property or persons, up to and including loss of life or property from use of items sold by
3SX. It is recommended that all parts be installed by professionally certified and experienced automotive technicians.
All products sold by 3SX Performance Inc. are sold “as is” to the customer. 3SX Performance Automotive, Inc. does NOT offer warranty on any of the products sold. If warranty is offered by the manufacturer, warranty documentation will be sent with the product. All products sold by 3SX Performance Automotive, Inc. are aftermarket products and are intended for off-road or show use only. 3SX Performance Automotive, Inc. is not liable for any damages or injury as a result of the use of its products. Labor costs required for any parts or services purchased are not eligible for reimbursement under any circumstances.
Some parts purchased from 3SX also carry a core charge. Core charges are built into the online shopping cart, and are automatically
included in your purchase. All parts are inspected upon receipt. Core charges are refunded to you when your original parts
are received back here at 3SX and meet the following core parts criteria.
Core parts must be returned within 60 days for core charge refund. You must include a copy of your invoice or the 3SX Core
Return Form included with your shipment.
Core parts MUST be in usable condition, they cannot be damaged, broken, have stripped out bolt holes, or otherwise unusable,
and must be the same part as was purchased.
Core parts CAN NOT BE PAINTED OR POWDERCOATED. If we received core parts (e.g, plenums, valve covers, etc.) which are painted
or powdercoated we will deduct $60 per item from the core refund for sand blasting and cleaning charges.
Cores for polished engine parts cores (returns for polished parts): all screw holes must be threaded (not stripped), parts
can not be cracked or otherwise damaged in any way, non-turbo intake plenums MUST have the butterfly control servo (VICS motor
on the driver's side) and it cannot be damaged, thermostat/water housings must include all three pieces. Any variances from
the previous statements will result in a reduction of the core refund.
For performance engine parts cores:
* CAMS - can not be previously ground or welded, can not be cracked, damaged, rusted, gouged, or have chipped or broken guide
tabs. The cam gear alignment dowel pins MUST be included and their holes can not be damaged - missing pins will be charged retail price to replace them. Threads for the cam gear bolts can not be stripped.
* HEADS - must be complete with valve train intact, cam journal covers MUST be installed on the same journals they were on originally,
and can not have damage resulting from catastrophic engine failure (e.g., gouges in the cylinder bowl), all mounting studs and port plugs must be in the heads - missing parts will be replaced by a reduction on core refund. Core heads without cam journal caps or journal caps not bolted to their proper journals will not be accepted - customer will have the option of paying to have them shipped back or we will discard them.
* POLISHED PARTS - must be good usable parts with vacuum nipples and VICS motors attached, no stripped bolt holes, not be painted
or powdercoated not be cracked or otherwise damaged.
* STEERING RACKS - must be returned in their original box, or at least include it if it is damaged so the mfgr will get the
* TRANSMISSIONS - must be fully assembled and include all internal parts.
* BRAKE CALIPERS - must be in their original boxes with the original identification tags attached to the CORRECT calipers. Failure to include the identification/scan tags on the calipers will result in forfeiture of the core refund.
* TURBOS - must be in rebuildable condition - housings can not have physical damage, turbos must be assembled (no failed attempts to rebuild).
* MOTOR MOUNTS - MUST include the inner cross pins with your cores when returned, condition of the rubber does not matter, transmission mounts must have good threads for the connecting bolts, all must be round and not oblong/egg-shaped. NOTE: As of August 2010, 3SX no longer charges a core charge on motor mounts, and 3SX will not process any motor mount core refunds after 12/31/2010.
You will be notified of any parts which fail inspection as non-usable for cores and the reason they can not be used. You
will have the opportunity to find alternative replacement parts. Core charges will not be refunded for core parts returned
to 3SX which are deemed unusable.
Core charge refunds are processed upon receipt and inspection of parts and the amount is credited back to the account (credit
card, Paypal, etc.) that was originally used for the order. Original order payments made by money order will receive a company
check as the core refund. Core refunds can also be issued as store credit if you like, please indicate such on your information
returned with the core parts.
Core Parts Return Form
Need a copy of the Core Return Form?
Download and print it here!
If you purchase polished parts from 3SX, you will be charged a core charge per item as indicated. Core charges are built
into the online shopping cart, and are automatically included in your purchase. These core charges are refunded to you when
your original parts are received back here at 3SX per the core charge policies detailed above..
Our polishing is external polishing for
aesthetic enhancement only, it is not internal porting/polishing for performance
CLEAN BEFORE INSTALLING! It is advised that you detail the parts before installing them on your car, as they may have polishing
and/or sand blasting residue on the inside. Use strong cleaners and even wire brushes to thoroughly remove anything that
might have lodged on the insides and in bolt holes.
parts do not included mounting hardware/bolts, or other attached accessories -
you will need to use your existing mounting hardware.
If you send us your
parts to be polished, there will be no core charge. Turnaround is generally 2
weeks for us to get the parts polished. If you are sending us parts, please contact
us directly, do not make the purchase online, as you will be charge the core charges.
You must include your shipping and billing information in your parts shipment
3SX Performance adheres to a firm policy of not supplying ANY personal data either to rent or for sale to any outside party.
3SX occasionally sends newsletters, service and product announcements, or other promotions or information directly related to your customer relationship with 3SX. By placing an order with 3SX your email is in our system in your customer record. Should you wish to unsubscribe from these mailings, simply click the unsubscribe link included in promotional-related emails.
® 3SX and the 3SX Performance Logo
are Registered Trademarks
of 3SX Performance Automotive, Inc.
|Policies, terms and details subject to change without notice.